Telephonist / Healthcare Navigator/ Administrator - Corner Place Surgery

Job overview

We are looking for a Healthcare Navigator/ Telephonist/ Administrator with a caring nature and proactive professional manner to provide a high standard of care for our patients. This is a fantastic opportunity for a someone with good communication skills, and a commitment to working as part of a strong and effective team.

Please note that Corner Place Surgery does not operate an Agenda for change pay scheme

IMPORTANT INFORMATION:  This advert is placed on behalf on one of our health service providers.  Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.

Main duties of the job

Follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.

Ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.

Telephones are to be answered promptly and politely and within the protocols of the practice.

Make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.

Direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.

Inform patients of payments to be made for non NHS services and receive and record such payments.

Photo copying as necessary

Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.

Handle prescription requests accurately and follow practice protocol.

Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible.