Support Secretary (Speech & Language Therapy)

Job overview

The Community Speech & Language Therapy Service at Alder Hey Children's NHS Foundation Trust covers Sefton and Liverpool across 3 administrative bases, and we are looking for a support secretary / administrator to join the growing  admin team. You will be based in Kilby House, Liverpool Innovation Park, Edge Lane Drive, though may be required to provide cover elsewhere. The position requires the successful candidate to respond confidentially, effectively, and efficiently to telephone & email queries from clinical and non-Clinical staff and service users in a professional manner. To provide general administrative and secretarial support to the service. Support the day-to-day organisation of the clinicians’ diaries by ensuring that appointments are scheduled in a timely manner using the Trust’s Patient Administration System. Attending meetings as required taking and typing up minutes within locally agreed timescales. To deal effectively with all incoming and outgoing correspondence, including answering of phones.

Main duties of the job

The post holder will be expected to work with some supervision from the Pathway Co-ordinator on a day to day basis, though still exercising independent judgment and using their own initiative. Confidentiality must be maintained at all times when dealing with patient/staff information.  To provide general administrative and secretarial support to the service, including logging referrals and scanning documents. Support the day to day organisation of diaries by ensuring that appointments are scheduled in a timely manner. The post holder will provide a confident and professional service to all patients and their parents/carers, as well as other professionals whilst supporting them throughout their care.

Detailed job description and main responsibilities

Please see the attached job description and person specification for details. You are also more than welcome to contact to discuss the post or request an informal visit to the department.