Pharmacy Application Analyst - EPR Programme

Job overview

Pharmacy Application Analyst - EPR Programme

This role would suit individuals who are currently working as Pharmacy Technicians or Junior Pharmacists who have a particular interest in the digitalisation of pharmacy workflows.

Anyone also Willow certified from previous Epic implementations are also encouraged to apply for this role.

As a Pharmacy Application Analyst you will work closely with Pharmacy colleagues to ensure current workflows, processes and procedures are configured appropriately within the new Devon-wide Epic EPR system that will be implemented across Torbay and South Devon NHS Foundation Trust and University Hospitals Plymouth NHS Trust.

Main duties of the job

What You'll Do:

• Configure with Precision: Work within dedicated teams to configure your assigned module, ensuring it meets best practice standards and integrates seamlessly with other modules.

• Learn and Grow: Receive comprehensive training while on the job, mastering new systems and technologies in a fast-paced environment.

• Drive Excellence: Apply your IT, clinical, operational, or administrative knowledge to enhance patient pathways and deliver high-quality EPR solutions

Detailed job description and main responsibilities

Communication and Working Relationships

• Maintain regular communication with other configuration teams and relevant supplier staff.
• Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience.
• Work with Principal Trainers to ensure awareness of build development and changes.

Analytical Judgement

• Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level.
• Investigate end users’ preferences and populate databases as part of the configuration process.
• Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application

Planning and Organisation

• Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines.
• Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) to discuss workflows and/or areas of concern and/or take notes of any action points.
• Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.

Physical Skills

• Advanced keyboard skills
• Patient and Client Care
• Contact with patients is incidental, although there may be work required in clinical areas to understand current and proposed processes effectively.

Finance, Equipment and other Resources

• Ensure compliance to relevant standard operating procedures, policies and change control mechanisms

People Management and Training

• Responsible for the safe use of IT equipment issued by the Trust i.e. Trust Laptop and related hardware

Information Technology and Administrative

• Delivers specialist training and demonstrations to staff.
• Work with the report writers in the Configuration Team and the BI Team to ensure the application produces all reports required by the department.
• Ensure that all generated documentation is fit for purpose, accepted and retained in line with Trust processes

Research and development

• Work with the testing team to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing Manager’s instructions.
• Ensure testing activity is completed and tracked on a regular basis and is consistent with published deadlines

Freedom to Act

• Work in a complex and unstructured multi-disciplinary environment and be able to act with minimum guidelines. Be an expert in the application area;
• Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate
• Assist with training colleagues in the application area and deliver specialist training when required
• Handle change management issues professionally and sometimes in hostile or antagonistic situations where there is resistance to change