Patient Care Advisor
The Walton Centre NHS Foundation TrustSearch for more jobs in Liverpool
Job overview
An opportunity has arisen for a Band 3 Patient Care Advisor 37.5 hours per week (Monday to Friday) within the Patient Access Centre based at The Walton Neurology Centre.
The post holder will be responsible for providing a high-quality administrative service booking appointments, registering referrals, recording clinical outcomes and handling patients via phone ; please see job description for full details.
The successful candidate will need to have excellent communication skills including outstanding telephone manner and organisational skills and work well under pressured environment. They should poses excellent IT/Data input skills, be competent with keyboard skills and demonstrate an understanding of confidentiality.
Main duties of the job
To provide an excellent customer service to patients, relatives, carers, colleagues and external organisations To work as a member of a flexible team, enabling and supporting patients through the choice pathway to book outpatient service & Emergency appointments according to NHS targets in a knowledgeable and courteous manner. To confidentially receive and record accurately clinical information from GPs, Trusts etc at all times. To work in a centralised Patient Access Centre and provide cross-cover for other staff across the Centre to ensure a consistent and effective administration service is always maintained. Capacity & Demand Scheduling - identifying where extra clinics are needed to meet the outpatient waiting time targets and escalating appropriately. Support the Patient Access Supervisor/Team Leader to deliver RTT and other National Targets. To Escalate any changes to clinics received where patients may breach waiting times to appropriate divisions.
Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Please see the job description and person specification document for detailed information about the job description for this vacancy.