Neurorehabilitation Medical Secretary

Job summary

Come and join our Cheshire and Merseyside Rehabilitation Network as a Rehabilitation Secretary at Liverpool Broadgreen Hospital. The Cheshire and Merseyside Rehabilitation Network is a collaborative designed to enhance rehabilitation services across the region. Its goal is to improve patient outcomes through a coordinated approach to rehabilitation, bringing together various healthcare professionals, facilities, and resources.

In this role, the post holder will provide a comprehensive secretarial service to the Rehabilitation Consultant and Clinical Team, supporting the work of rehabilitation in improving patient outcomes. You will be fundamental to the smooth functioning of our rehabilitation services, ensuring that our team can focus on delivering high-quality care to patients under the Rehab service.

Working independently and efficiently to manage the administrative needs of the rehabilitation team.

Maintaining accurate and confidential patient records.

Utilising your initiative to streamline processes and improve communication within the clinical Rehab team, enhancing the overall patient experience.

Upholding a high level of responsibility regarding patient information, ensuring that confidentiality is maintained at all times.

Main duties of the job

To ensure comprehensive secretarial service, maintaining quality standards and confidentiality

Use Trust digital dictation system, transcribe letters, discharge letters, medical reports, references and general correspondence adhering to confidentiality standards at all times

Book patient follow up appointments as require

Schedule and book patient admissions and re-arrange cancellations liaising with bed managers as required

In the event of a patient/hospital cancelling an admission date, contact and liaise with the patient directly by phone to organise a further date

On a weekly basis admission/operation lists are sent manually and electronically to the necessary departments within a reasonable time limit

Provide information/advice regarding the booking of admissions and appointments. The partial booking system of patients should be adhered to provide choice for patients

Dealing with patient related queries/problems by telephone or face to face

Ensure Waiting lists, RTT PTL, Suspended outpatient lists are validated and kept accurate and up to date

Organisation of the consultant's diary

Deal with patient related requirements such as prescribed prescriptions and aids

Secretaries are responsible for ensuring referrals are dealt with by Consultant promptly and once prioritised passed to Patient Access Centre. Secretaries are required to contact the patient for short notice appointments

Deal with any post received in the department

Job responsibilities

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.