Neurology Support Secretary

Job overview

Responsible for delivering efficient secretarial and administrative support to Consultants and their clinical teams. Serve as a key point of contact, facilitating communication between the hospital, patients and their families, various levels of medical staff, general practitioners, and external agencies.

Main duties of the job

Provide a point of contact for written and telephone enquiries on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact.

Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic information and non-clinical advice.

Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information.

Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outside agencies relating to the patient pathway. Generate routine and non-routine correspondence independently.

Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required.

Assist patients and their carers by arranging translation / interpretation facilities.

Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultant's practice in the absence of the secretary, keeping a diary of relevant problems, events, etc for ease of handover to the secretary on his/her return

Job responsibilities

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Please see the job description and person specification document for detailed information about the job description for this vacancy.