Medical Secretary-Cote/Stroke, Band 3

Job overview

The Stroke & Care of the Elderly department are looking to welcome a motivated, organised, and efficient Secretary into the Team. The post-holder will provide an efficient, confidential and professional secretarial service to the medical staff and their supporting team. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the Stroke & Care of the Elderly team but also support the Secretarial Team as needed.

This role would also be suitable for those looking to progress to Band 3 from a Band 2. The successful candidate must be willing to work toward the requirements of a Band 3, with wider support from the Department to meet the role specific requirements set out below.

If you have any questions or would like to arrange pre-application visits to the Department you can contact the Secretary Supervisor Jacqui Bowers on 0300 422 6455 or [email protected]

Main duties of the job

The post-holder will provide an efficient, confidential and professional secretarial service to the Stroke & Care of the Elderly department. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the support team and will report to the Secretary Supervisor.

Detailed job description and main responsibilities

The Medical Secretary is responsible for:

-Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.

- Providing cover for colleagues in their absence to maintain service levels

- Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.

- Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity

-Regularly informing the Secretary  Supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc

- Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach

- Carrying out regular review and administrative validation of the clinician’s Return Outpatient Wait list

- Supporting the achievement of Trust performance by ensuring administrative standards are met e.g., typing times, test results passed to clinician and any potential 52-week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.

- Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust’s 8 week annual/study leave policy.

• Please see attached Job Description for a more detailed breakdown of the role and responsibilities.