Health and Social Care Coordinator

Job overview

The Torbay Adult Health and Social care team have a vacancy for a 30 hour  Health and Social Care Co-ordinator working Monday – Friday between the hours of 8am & 6pm with some weekend and bank holiday working.

Working in a team providing a single point of contact for community health and social care referrals.  This will include talking to a variety of individuals over the phone, via email and face to face.   Collation of appropriate information to record a needs led referral or assessment,  which will include applying Care Act Eligibility and identifying potential risk.  To provide advice, information and signpost to other local statutory and voluntary services as well as completing full Care Act assessments of need and formulating Support Plans and acting as a Keyworker.

You should have excellent communication & I.T. skills, have a knowledge and understanding of the Care Act Legislation & Eligibility and be able to multi task and prioritise effectively.   Previous experience working in a Health and Social Care setting with Patients/service users and other members of the public is necessary as is the ability to write up documents and reports clearly and concisely.

It is essential that you are Organised, able to manage your time efficiently and can demonstrate the ability to undertake duties autonomously.

To provide a single point of co-ordination for all incoming Health & Social Care enquiries received.

Please note - The starting band is dependent on qualification.

Main duties of the job

To provide a consistent point of contact for members of the public or professionals. To undertake conversations to identify needs and risk and collate accurate and appropriate information to refer to the multi- disciplinary team or other Community Led and Voluntary/ Statutory services.   To carry out social care assessments, apply eligibility  and contribute to multi-disciplinary assessments in accordance to the Care Act 2014. To Provide advice and information where appropriate and to provide short-term management of a caseload as well as formulating support plans.

• To co-ordinate a caseload working alongside a multi-disciplinary Team
• To research a variety or IT solutions
• To undertake Social care assessments ensuring you work within a legislative framework including the Care Act
• To commission appropriate Health and Social Care Services in accordance with current eligibility and liaise with Service Users, carers, families and colleagues
• To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out.
• To endeavour to meet identified goals in the most cost effective way
• To explain the financial assessment process to service users and ensure referrals are made to the Financial assessments and benefits team
• To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly

Detailed job description and main responsibilities

• To communicate with members of the public, unpaid carers, family members, other professionals, colleagues & external partners over the phone, face to face and using IT solutions.
• To liaise with individuals who may have communication difficulties due to a speech and language needs, a sensory impairment or a mental health need.
• To exercise tact, empathy & sensitivity at all times and use negotiation skills.
• To liaise and work closely with other members of the multi-disciplinary team
• To communicate medical, social & sensitive information ensuring General Data Protection Regulations are adhered to.
• To be able to work in an extremely demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries.
• To be able to multi-task, re-prioritise your workload at short notice and identify risks and urgent work that requires action.
• Demonstrate the ability to undertake duties in an autonomous manner
• To work pro-actively to take referrals, manage a small caseload & co-ordinate a support plan to meet identified needs.
• To be able to collate appropriate information from a variety of sources relating to individuals, their needs and support network and to apply eligibility
• To analyse information to determine potential risk & priority and action required
• To direct incoming referrals to appropriate teams for assessment
• To collate referral information to identify risks, needs and eligibility.
• To undertake social care assessments primarily ensuring you work within the legislative framework including the Care Act.
• To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly.
• To consider the use of Assistive Technology to meet needs
• To commission appropriate Health and Social care Services in accordance with current eligibility and liaise with service users, carers, families and colleagues.
• To formulate/contribute to detailed support plans/summary of needs and contribute to setting goals and objectives based on assessments carried out.
• To ensure all mandatory training is kept up to date