General Service Manager

Job overview

A new and exciting opportunity has arisen for substantive recruitment as the General Service Managers within the Division of Surgery based at the Royal Liverpool Hospital.

There is 1 post available within the following Care Groups:

Surgical Specialties

Reporting to the Head of Operations the post holder will be an integral member of the Care Group’s Management Team and will be responsible for supporting the delivery of speciality specific strategic plans and will therefore contribute to the Division’s overall strategies and objectives.

The General Service Manager will drive improvements in operational performance and planning within the service advising the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP as necessary.

The post holder will work closely with other Care group leads within the Division, colleagues across other divisions and external partners to enable the achievement of the Trust’s objectives.

Specifically, the General Service Manager is accountable for:

Assisting with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. This will include leading an administration team, overseeing a single/ several small budgets, and contributing to writing local polices.

Main duties of the job

The General Service Manager will have management experience in overseeing the performance of teams, and will possess personal qualities and skills to deal competently with operational issues.

The Service Manager will monitor existing patient centred clinical operational strategies and plans and ensuring that systems and processes are in place and adhered to.

To lead and be accountable for the operational delivery of clinical services

The Service Manager will lead plans, operational change and strategies within their service and provide and support across the care group.

The Service Manager will support work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communications link between the speciality/specialities and feeding into the Care Group leadership team.

The Service Manager will have oversight of the service level budgets and ensure that the financial requirements of the service are effectively managed.

They will manage  workstreams to ensure achievement of the QEP target for the speciality/specialities.

The post holder has line management responsibility for the staff at Band 7 and below within the their speciality area which is not limited to administrative and clinical teams.

Detailed job description and main responsibilities

Service Delivery and Performance Management