EPR System Configuration Support Analyst

Job overview

A fantastic opportunity has arisen within the Royal Wolverhampton NHS Trust.  We are looking for a dynamic and enthusiastic person to join our PAS Team & Systems Support Team to support the implementation of a new Electronic Patient record (EPR) and the replacement of our Patient Administration System

The post holder will work closely with members of the PAS Team, Systems Support Team,  and EPR  Project Team to provide a resource for the Trust  for the  design, configuration reference build, testing and support of the  new PAS EPR System ensure that the system is designed and configured to meet the  Trusts agreed workflow

Main duties of the job

The post holder will support the Trust PAS Manager, and Systems Support Manager  with the implementation of a new Electronic Patient Record (EPR) and Patient Administration System (PAS) throughout the Trust to improve quality and safety and efficient working practises, leading to better patient experiences

The post holder will have a professional customer-focused approach and excellent interpersonal and communication skills.

The post holder will be Line Managed by the Trust Systems Support Manager and will work closely with members of the PAS Team and EPR Project Team to provide a resource for the Trust  for the  design, configuration reference build, testing and support of the  new PAS EPR System

The post holder will work with the Project Team to ensure that the system is designed and configured to meet the agreed workflow

The post holder will work with clinical and non-clinical staff, EPR provider subject matter experts to review existing pathways and adapt solutions to the PAS EPR modules of work

The post holder will work with complex data and information in a concentrated manner.

The post holder will need to work to tight deadlines to deliver PAS specific solutions to the wider-Trust.

Detailed job description and main responsibilities

• Where applicable, ensure that corporate standards are adhered to and that these standards are appropriate for the function for which they were introduced

• Provide support in day to day consulting, instruction, problem solving for the end user, liaising with the supplier to resolve issues within service level agreements.

• To develop, implement and maintain PAS EPR documentation for the continued support of the system

• To support & assist in the management and monitoring of standards for access control, security and patient confidentiality of the Trust PAS EPR system.

• To be customer focused and to deal with user/service requests appropriately and effectively.

• Any other duties and responsibilities within the range of the salary grade.

• To develop positive relationships with Trust’s Service Managers and Operational Staff in all areas of the Trust

• Communicate complex and highly interactive information to audiences at different levels.

• This role will involve long periods of desk-based activity to complete much of its remit. This includes high levels of concentration on highly complex activities including analysis, reporting and diagnostics.  Again, due to the nature of the work, interruptions can occur although generally infrequent as focus needs to be maintained. Where interruptions do occur, this is will often be due to the urgent nature of the requirement meaning that the post holder will need to switch between various levels of large volumes of complex information, assimilating this quickly and providing workable and comprehensive solutions where applicable before returning to more predictable working patterns.

• Carry out duties in a safe manner as laid out in the Trusts Health & Safety Policy and Operational Guidelines.

• Due to the nature of this role, the post holder will be given wide latitude to address the issues that may be encountered in support of the appropriate user groups as well as freedom to review and research new ways of improving and supporting the aforementioned users. This means that the post holder will often have opportunity to work under their own directive in support of daily activities and supporting end users. Sometimes this will be unsupervised work with a specific directive provided by the post’s Line Manager, other times this will include unsupervised work in which the post holder will be the lead needing to provide the directive, proposal, implementation and resolution.

• Ensure that knowledge and understanding of existing and proposed internal policy and national guidelines in relation to PAS EPR Systems is maintained in a pro-active manner.

• Promote good practice in relation to security and data integrity.

• To support the PAS Manager & Systems Support Team Manager in the design, build, test and implementation of the New PAS EPR
• To work with the PAS EPR Project teams to ensure that the design and configuration meet the agreed future workflow requirements.
• To deal with user management of PAS EPR throughout the Trust.
• To assist in the promotion and utilisation of PAS and to cascade knowledge/skill  to the Systems Support Team
• To act as contact point for queries relating to the user management of PAS access.
• Maintain appropriate communication with all levels of internal personnel and external agencies via face-to-face contact, telephone, e-mail or written methods.
• To liaise with systems suppliers and computer systems users to facilitate PAS EPR system integration.  To assist the PAS Manager and Systems Support Manager with the evaluation of new PAS enhancements on behalf of the Trust.
• To work flexibly (if required) to make sure that implementations are covered out of standard office hours, note that this could involve supporting implementations during weekday evenings, across weekends or bank holidays. (Although it should be noted that this will only be required a small number of times per annum).
• Work closely with other teams within Systems and Applications Services, to be able to understand and relate detailed information about the PAS  EPR system as a whole, including its architecture, servers, user roles etc.