EPR Operational Director

Job overview

This is an exciting opportunity to be at the forefront of the Trust's Electronic Patient Record (EPR) Programme as we look to transform our ways of working not only at Torbay and South Devon NHS Foundation Trust but across the whole of Devon.

The EPR Operational Director will lead the Trust’s EPR Implementation Team to ensure a successful implementation of Epic across the Torbay and South Devon service areas. This role will play a pivotal role in bringing together a large, multi-disciplinary team to deliver clinical transformation across all services unlocking the potential for an integrated EPR system, enabling our staff to deliver a more comprehensive and integrated care package for our patients.

Main duties of the job

• To oversee and be accountable for the development, progress, and delivery of the TSD EPR Programme to time and budget and also be responsible for enabling the release of expected Programme benefits.
• Promote a positive change management and clinical transformation culture
• Be instrumental in guiding the organisation in the redesign of any organisational restructure, role design and/or skill mix requirements both during and following implementation
• Supported by the Chief Nursing Information Officer, Chief Clinical Information Officer and Senior Admin Information Officer this post holds corporate responsibility for the provision of high-quality care enabled by the Epic EPR system.
• To support the Chief Nursing Information Officer and Chief Clinical Information Officer at Organisational Programme level in the delivery of their associated professional portfolios for quality, safety and experience associated with the EPR Programme
• Take an active leadership role within the Trust and across partner organisations in taking the EPR Programme Agenda forward
• Undertake operational line management of the respective EPR Implementation Programme Team
• To ensure that the EPR Programme has strategic and operational workforce plans to support the delivery of services
• Support and empower delivery and development of a just and learning culture, with a focus on creating teams that encourage and embrace difference and that are truly inclusive

Detailed job description and main responsibilities

Communication and Working Relationships

• Ensure appropriate liaison with partner providers, primary care providers and voluntary organisations on service delivery matters within the Trust
• Act as the spokesperson when appropriate to the situation, on behalf of the Trust within the press, radio and television
• Ensure good relationships with the local community, including assisting in the EPR engagement process as required
• Leads on complex engagement activities with stakeholders who may be hostile and antagonistic to service proposals
• Ensure effective communications and processes are in place to support complex matrix working
• Communicates effectively in a wide variety of contexts about highly complex matters and in complex situations, always aiming for constructive outcomes
• Communicates effectively in situations were highly contentious issues and barriers to proposed service changes are present
• Able to negotiate with and influence a wide range of stakeholders involved and impacted by delivery of services
• Establishes a culture of teamwork and cooperation through a supportive approach
• Demonstrates, via effective communication, an extensive expert knowledge on a variety of disciplines such as Electronic Patient Record best practice, performance, finance, service and culture development, human resources, operations and clinical service deliver

Safe

• Delivers assurance that all Electronic Patient Record programme delivery, transformation and strategy is underpinned by patient safety
• Not be intimidated by risks and pressure but able to navigate a safe route to success
• Demonstrate a clear understanding of the governance across the wider ICS/ LCP system and secure a common purpose with partners
• Able to operate effectively within statutory and regulatory frameworks ensuring good governance arrangements are in place to achieve this and to manage and mitigate ris

Effective

• To lead on achievement of the ‘triple aim’ of quality improvement across the organisational system; population health improvement, improved experience of care and reduction in per capita cost, and to give equal attention to experience of staff and improving ‘Joy in Work’
• Works with autonomy to interpret national Health and Social Care policies and translate these into strategy, goals, standards and policies for the Trust
• Reports to the Deputy Chief Executive and Chief Transformation Officer on corporate strategy development and adherence to corporate policy and standards advising on risks to delivery and supporting mitigations
• To lead on transformation Initiatives relating to all aspects of the EPR Programme
• Advise and brief the One Devon Implementation Director, Executive and the EPR Programme Board on Trust and System strategy interpretation and associated operational delivery plans for the Electronic Patient Record Programme
• Corporate accountability for the operational and financial delivery of the EPR Programme
• Provide regular reports on EPR Programme progress and performance
• Proactive management of risks ensuring appropriate mitigating actions are taken
• Ensure oversight of EPR Programme planning, delivery and transformation
• Constantly champion the importance of productivity and efficiency in the use of service and wider system resources
• Adherence to all Trust policies and Procedures

Caring

• Be able to always stay true to the values of the organisation and have our population front and centre in all considerations
• Be able to see the bigger picture whilst keeping an eye on the small things that matter
• Takes care of own and teams health and wellbeing to create a positive culture and atmosphere for the team and service users

Responsive

• Hold corporate responsibility for ensuring that the EPR Programme objectives respond to national and regional initiatives, new technological developments and for ensuring that research influences practice
• Member and Chair of designated EPR Programme Meetings, Groups and Committees as determined by the One Devon Implementation Director and Executive Team
• Ensure a spirit of service user involvement is present, that care delivered is client centred and service users feel engaged, involved and informed about their care and future service developments
• Evaluates the effectiveness and performance of transformation programmes feeding information and earning into ongoing work
• Undertakes analysis of highly complex data and options assessments to inform strategic development, business planning and transformation
• Initiate complex audit / surveys and public consultations which use research methodology and which span organisational boundaries within the locality and IC

Well Led

• Ensure there is leadership and management capacity and capability to deliver the EPR Programme within an agreed resource envelope
• Take an active leadership role in taking the Integrated Care Agenda forward
• Create a cohesive team
• Must be able to demonstrate compassionate leadership
• Must be able to manage complex situations and guide teams in effective delivery
• Work effectively with the wider Organisational leadership team to develop and implement cross cutting transformation delivery