Emergency Department Coordinator/Receptionist

Job overview

We need your administrative skills in our Emergency Departments!  It is really vital that our patients flow through the department and are either discharged or admitted promptly and accurately.  To do this we need to increase our team of reception staff in Tunbridge Wells  Emergency Departments to provide the administrative support to enable this flow.  You will be working on systems such as Teletracking (bed management), Sunrise (electronic patient record) and other IT systems.

The shift patterns will between the hours of the following on a 4 week rolling rota.

08.00-20.00

09.00-21.00

Main duties of the job

The purpose of this role is to provide administration support to clinical teams with regards to all aspects of patient flow, using the various computer systems used within both Emergency Departments in the Maidstone and Tunbridge Wells NHS Trust.

As part of the team committed to delivering a high quality Emergency Department service, the post holder is responsible for the organisation and management of an efficient clerical system within the ED’s across both sites, the post holder may be required to cover other clerical areas within the directorate as appropriate.

The hours vary from day to night, including weekends and bank holidays on an agreed rota.  Currently we offer 6, 8, 10 or 12 hour shifts either day or night, working up to 37.5 hours per week across both sites.  The role will also involve working at the front desk booking patients in or liaising with our amazing clinical team and ambulance crews.  Come and join the administrative team!

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career.  We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients.  We are committed to being a diverse employer and strive to reflect everyone in our local communities.  We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here:  Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Interview Date: TBC