Assistant General Manager, Band 6

Job overview

The Assistant General Manager has responsibility for assisting with the day-to-day management of defined clinical areas/departments/activities.

The post holder reports directly to the Deputy General Manager for GI Surgery and supports the General Manager and Deputy General Manager in the delivery of waiting time targets across the surgical specialties as well as leading agreed service improvement initiatives/projects. The post holder will work in close partnership with multidisciplinary teams to drive improvement, embed change and standardise practice, based on local requirements, national guidelines and clinical best practice.

The Assistant General Manager provides leadership and support in a complex and rapidly changing environment ensuring the access target milestones are met and that data quality and validation of waiting lists are delivered according to agreed timescales and within available resources.

Main duties of the job

To support the General Manager to achieve maximum wait targets across the Service Line.

To contribute to the redesign, development and implementation of new processes within the speciality to improve patient pathways, access and quality of care.

Line management duties relating to recruitment, performance management, appraisal and development of staff within specific areas of the Division/Service Line.

Detailed job description and main responsibilities

Productivity and Efficiency

- To support the General Manager to achieve maximum wait targets across the Service Line.

- To provide frontline day to day management of waiting lists for the division.  To ensure that appropriate management systems are in place to provide accurate validated data quality. Providing advice, support, leadership and decision making for daily issues within these areas.

- To assist in achieving and maintaining the delivery of national and local access targets relating to in-patient, day case and outpatient waiting times.  To analyse complex and conflicting data from multiple sources.  To support and monitor the team to achieve this.

- To use verbal and non-verbal communication skills to communicate service related information and proposals to a wide range of personnel.  This will involve issues, which may be contentious, and conflict with expectations of senior medical staff and require sensitivity.  This will involve negotiation, persuasion, and education in order to gain co-operation, as there may be significant barriers to change

Strategy and Development

- To develop business proposals and assist the General Manager in the implementation of business plans, operational strategies and delivery of Trust objectives

- To assist the General Manager in the development of single issue business cases to support the development of the service.

- To contribute to the redesign, development and implementation of new processes within the speciality to improve patient pathways, access and quality of care.

Leadership/Team Role/Human Resources

- To participate in a wide range of meetings and to represent the General Manager as requested.

- To assist with the investigation of incidents and complaints relating to defined clinical areas and departments.  To take appropriate action, formulating Action Plans for the General Manager.

- Line management duties relating to recruitment, performance management, appraisal and development of staff within specific areas of the Division/Service Line.

- Providing advice, support, leadership and decision making for daily issues within Service Line areas.

- Provide training, advice and support on own role and responsibilities.

- As a term of your employment with the Trust, you may be required to undertake such other duties commensurate with your grade/band and/or hours of work at your initial place of work or at any other of the Trust’s establishments, as may reasonably be required of you.

4  The post-holder is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training and contributing to own personal development plan.

Systems and Products

- To be a system Super User of the Trust Patient Administration System (TrakCare) and Theatre Systems.

- To have a good working knowledge of Microsoft products particularly Word, Excel, Access, Project and PowerPoint. (including use of hyperlinks, embedding documents etc)

- To be familiar with, and able to work with, the Trust Information Systems including Sharepoint software and support continuous improvement contributions from key stakeholder leads (Trak/IM&T/ABI)

- Proficient in the use of Internet and E-mail

Governance

- To ensure all aspects of administration within the post remit adhere to the Clinical Governance & Risk and Information Governance and Information Security policy requirements.

Key Working Relationships

- Service Director, Consultant Surgeons, Department Heads and their teams

- Theatre and Anaesthetic teams

- Operational General Managers and Deputy General Managers for clinical and support areas (including admin & clerical, health records, booking services, procurement, information, contracting)

- Deputy Directors of Nursing, Assistant Director of Nursing (Policy and Practice), Lead Nurses, nursing staff

- General Practitioners, PCT Service Development teams

- Medical staffing, Information Analysts, Finance and Human Resources

- Booking Offices, Admission teams, Medical secretaries

- Patients and their Carers, Patient Representatives

- Complaints, PALS, Risk & Clinical Governance Teams

- Private Healthcare Providers

Post Challenges

- Being an intermediary between the Trust’s need to deliver its financial and service plans, and the clinicians need to put patient priorities and the quality of care first

- Complexity of issues within and between departments, across sites and the health community

- Assisting the management of, and reacting to, an unpredictable workload with constantly changing priorities, whilst being involved in longer term strategic planning, change and development

- Assisting the management of a large diverse group of personnel across a number of sites and philosophies, breaking down the barriers to communication and developing new ways of working

- Performance management of access targets and data quality.

- To develop innovative, practical and responsive services which ensure processes are modernised and developed in line with national priorities and the needs of local people