Administration Assistant/ Receptionist

Job overview

An exciting opportunity has arisen at the Posture and Mobility Centre. for an  Administrator  within the contact centre.

This focus of this role is to be the main point of contact to our Patients,   HCP,   and other care providers internally and externally.

Therefore we require the candidate to  have excellent communication skills and have a caring nature.

Attention to detail is paramount when inputting referrals and patient information.

The Contact Centre is athe hub of the wheelchair service with  a very busy a varied workload.

If you have the ability to work under pressure, work within in team or on your own, and would like to join this friendly, close knit team we would like to hear from you.

Main duties of the job

• To liaise with patients, visitors, staff and external providers
• Support the manager and the administrative team in the administrative function as required
• To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols in accordance with the Data Protection Act
• To process new referrals and register on patient administration system (BEST) and update records as appropriate using current systems to include scanning and uploading documents
• To check patient details as needed on other NHS databases (PMS, WDS etc.)
• To book  repairs and deliveries for our engineers and drivers in an  efficient manner
• To cancel appointments in case of staff in availability due to sickness, urgent training etc. and re-book as per guidelines.
• The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.