Ward Clerk/Receptionist

Job overview

This job opportunity at Frimley Park Hospital’s Day Surgery Unit is for a Ward Clerk/Receptionist to support the administrative needs of a busy department. The role is part-time (30 hours per week) and requires someone who is dynamic and professional to assist with reception duties and clerical tasks.

Main duties of the job

• General clerical and administrative duties
• Managing and dealing with all telephone enquiries, new patients and visitors
• Point of contact for all visitors to the unit
• To maintain patient details on relevant electronic systems updating with necessary requirements such as porting requests
• To manage and update the admission and discharge information system contemporaneously
• Liaise with ward staff to resolve any problems
• Liaise with other departments for example; Waiting list department, consultants secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, porters etc
• To provide administrative support to the nursing and medical staff as required
• Make appointments as necessary
• Ensure general tidiness of DSU Reception areas
• To maintain a safe working environment
• Assisting with audits as required, including data collection
• Reporting of any estates issues via Planet FM and following up these requests

Detailed job description and main responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.