Ward Clerk

Job overview

The Administration Officer will play an integral part in the overall development of an effective Palliative Care service and will provide direct support to the nursing team on the Palliative Care Unit in the provision of a comprehensive administration service.

The role will maintain the Patient Administration System; maintain the ward and record patient outcomes.  In addition, the role will also support the MDT Coordinator and Outpatient Coordinator and will do so on a rotational basis in conjunction with the other Administration Officer.

Main duties of the job

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Courteously and respectfully manage patients, relatives and carers who may exhibit stress and anxiety, reporting to the Sister/Nurse in Charge any issues which may be unsafe, unclear or cause concern.

Respond to telephone and face-to-face enquiries from staff, patients, relatives and carers in a professional and pleasant manner, providing information, directing and prioritising queries as appropriate.

To be responsible for the quality of data recorded. The data should be accurate and recorded in a timely manner, kept up to date and appropriately stored.  Assistant with patient flow where appropriate and under the advice of the nurse in charge.

Maintain confidentiality and information security at all times in accordance with department, trust and national policies / guidelines, ensuring any cases of non-compliance are reported using the appropriate Trust process.

Proactively, meaningfully and consistently demonstrate PROUD / the Trust/’s values and behaviours in your everyday practice, decision making and interactions with patients and colleagues.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.