Ward Clerk Riverbank Paeds, WRH

Job summary

WARD CLERK BAND 2

PART TIME PERMANENT POSITION 34.5 hours FOR WARD CLERK ON RIVERBANK, WORCESTER ROYAL HOSPITAL

We are looking for a Ward Clerk to join our team on the Childrens Ward at Worcester Royal Hospital. Ideally you will come from a hospital background, with ward clerk/admin experience working on either an in-patients ward or outpatients department.

Your role will be varied and will include meeting and greeting patients, their families and visitors, and provide administrative support to the ward. You will work alongside the wards multi-disciplinary team of doctors, nurses and health care assistants plus other members of the health care team. You will ensure patient confidentiality at all times and be a team player who is organised, reliable and professional.

Duties will include:

- Using patient information computerised software to update, admit, discharge, and locate patient records.

-Maintainence of patient files and records.

- Reception duties to include dealing with patient visitors, taking calls and messages, liaising with other departments.

- Ensuring ward areas are supplied with all necessary stationary/clinical forms/information.

- Any other duties as directed by the line manager.

Education to GCSE (A-C grade) or equivalent standard and the ability to work in a patient facing environment is essential.

For informal enquires or to arrange an informal visit please contact Becky Magan on 01905 760588 alternatively email her on becky.magan@nhs.net

Main duties of the job

To provide administrative and clerical support to the clinical staff within paediatric services. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance.

To provide a reception service, handling initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries.

To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate.

To assist in admitting and discharging patients using manual and computerised systems.

To assist with housekeeping duties within ward /department.

Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, including admission and discharge of patients. Ensure that all case notes movements are tracked on PAS.

Facilitate the prompt collection of data by liaison with the clinical coding department.

Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs.

Job responsibilities

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.