Waiting List Co-ordinator - Clinical Therapies, Paediatric Admin Team

Job overview

This is an exciting opportunity to join the Clinical Therapies Administration Team .  We require an enthusiastic and committed individual to provide administration support to the Children`s SALT , Paediatric Dietetics & Children`s Physio / OT  services.

Essentially, the post holder will need to have  experience in dealing with patients on a waiting list,  have a minimum of 3 GCSE's including English and Maths at Grace C or above or equivalent qualifications or experience as well as excellent keyboard skills.

Duties will include the responsibility for the organisation of a small Administration Team.    Communicating with relevant Therapy staff in respect of outpatient rotas and waiting lists is a key duty, along with completing and maintaining the accuracy of waiting lists and planning patient activity to minimise waiting times, ensuring the best use of resources.

Main duties of the job

• Monitoring waiting lists and ensuring they are accurate and complete.
• Ensuring that Trust waiting time targets are achieved.
• Ensure patients are informed in a timely manner of any cancellations or changes to planned attendance / appointments.
• Use PAS , Systm One and other clinical systems to record and examine information about patients in order to maintain data quality on the system.
• Set up therapy  waiting lists and patient notifications on PAS and other clinical systems.
• Print out Systm One  and other clinical systems reports in relation to waiting lists, expected outpatients and other waiting list related summaries.
• Maintain a record of clinical staff absences to ensure that  Outpatients Clinics are booked appropriately.

• Liaise with relevant staff and departments in respect of Clinics.
• Handle internal and external telephone calls to the department in a professional and helpful manner .

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.    Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.