Volunteer - Macmillan Support

Job overview

To support/assist the Service Manager to ensure that anyone affected by cancer receives personally tailored information covering practical, emotional and financial concerns/needs.

As the Volunteer within the Macmillan information and Support Service, you will be here to welcome and greet visitors, making people feel comfortable, listening to and sign posting people to the appropriate service or Healthcare Professional.

Main duties of the job

Welcoming people and putting them at ease – this may be by making a cup of tea and having a chat.

Supporting people by responding to offering a quiet place to talk room and by involving the information Service Manager as needed.

Providing a friendly listening ear.

Explain the resources and services available.

Collecting and recording information about people who use the service using data base or paper questionnaires

Answering the service telephone and accurately recording the messages, referring complex enquiries to the Information Service Manager.

Keeping the Information displays stocked and up-to-date.

Printing leaflets.

On occasions, setting up and closing down the service.

There will be opportunities to be involved with local events, representing the Hospital Trust and Macmillan.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/