Twilight Supervisor

Job overview

The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.

Our latest CQC Report was published in February 2019 and saw us rated as ‘Good’ overall and ‘Outstanding’ for care.

Who we’re looking for…

Twilight Supervisor

The post holder will support the housekeeping manager in the efficient management of the housekeeping provision within the Trust, encompassing cleaning, ward housekeeping, linen, switchboard and pest control services.

• To ensure a high standard of hygiene and cleanliness, as defined within the National Standards of Cleanliness is achieved across all areas of the Trust

The role itself is demanding both physically and mentally but it is rewarding.  Experience of cleaning in the work place , managing a team and an NVQ in Team Leading , Housekeeping/Domestic Services is desirable.

Applicants from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship.  For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk)

Main duties of the job

We are looking for a dedicated  person to help ensure that we adhere to a high standard of Cleanliness to join our very successful and hardworking Cleaning technicians.

We are currently recruiting for a Twilight Supervisor who will demonstrate a proven background in delivering a service and managing a Team.

The successful candidate will need to ensure that Trust and departmental standards are followed, and that compliance is met and maintained at all times.

The post holder will be highly motivated and have the ability to work under pressure with excellent communication and management skills, as they will be responsible for line management support to our Twilight shift, this will include ensuring all training needs are addressed, and dealing with any HR concerns as they arise and  including the flexibility if needed to work weekends , you will be expected to achieve a level of service through the constant monitoring of our departments as a result you should be highly attentive to detail and be capable of delivering consistent standards. Teamwork is key; you should be a strong team player willing to lend a hand wherever needed and ensuring we keep to a high level of the service across the Trust, The successful candidate will have experience in working within Facilities or a similar environment. They will have knowledge of the NHS Cleanliness Standards.

Detailed job description and main responsibilities

Duties and Responsibilities The housekeeping team provides a vital service to all areas of the Trust.

The department undertakes cleaning, manages the linen provision, the Trust switchboard and the pest control contract.

Key Responsibilities -  To supervise the housekeeping department on a day to day basis, ensuring it complies with Trust requirements and the agreed delivery of service at all times

- Supervise the domestic service as planned and scheduled by the housekeeping manager

- To participate in, and ensure compliance with the National Standards for Cleanliness and PLACE assessment actions.

- In conjunction with the housekeeping manager, allocate staff to work in areas on a daily basis and ensure all areas are staffed by redeployment of staff during periods of high absence and be prepared to undertake any housekeeping duties if required.

-  To maintain staff records associated with the staff attendance in accordance with Trust policy to ensure internal and external audit requirements are met.

-  To train housekeeping staff in correct procedures, according to their role and statutory/local policy and procedure, ensuring that they are confident in their duties.

-  To assist in recruitment and selection of staff as required by the housekeeping manager.

- To take part in day to day management discussions and periodic meetings to discuss ongoing issues and the development of the housekeeping department.

-  To assist in the provision of first line management of housekeeping department staff. Including sickness, welfare and conduct issues, alongside regular performance appraisals according to trust policy To maintain associated staff records, and whilst respecting confidence, escalate issues where required through the housekeeping and facilities management team.

-  To co-ordinate reports of structural, environmental or equipment defect; or incident/accident to ensure the appropriate reporting mechanism has been employed and urgent issues escalated within a timely manner.

-  To follow all administrative procedures for the domestic department.

-  To complete quality control monitoring via the Trust audit programme according to the schedule set via Trust policy and /or as advised by the housekeeping manager.

-  In support of the housekeeping manager, arrange for the provision of domestic stores across the Trust, within the budget limits set out. To control the use of materials to ensure there is no wastage and that all materials are being used only for the purpose for which they were issued. This will include use of the Trusts purchasing system (ORACLE)

-  In support of the housekeeping manager, administrate the Trusts medical and relatives accommodation facility. This will include allocation of rooms, issuing of licenses and keys to tenants, providing relevant documentation to the trust Finance department and external stakeholders and inspection for rooms where necessary.

-  In support of the housekeeping manager, administrate the Trusts pest control contract. This will include raising call outs to the appropriate contractor, reporting maintenance issues at rented properties and utilising the Trusts purchasing system to complete orders