Trainee Community Care Navigator

Job overview

We are recruiting a full-time (37.5 hrs) Trainee Care Navigator to join our Community Diagnostic Centre (CDC)  in Harpurhey.

You will join our admin team, covering reception and booking and scheduling patients in for their Diagnostic tests.

The CDC  offers a community facing diagnostics service with focus on delivering a seamless interface between primary care, hospital and community health and social care services, ensuring the people of  Manchester have access to the right services at the right time in the right location.

This role is an opportunity to be trained as a Community Diagnostic Centre Care Navigator whereby you will develop to support in all aspects of the patient journey.

Main duties of the job

Working effectively as part of a small team:

Provide a high-quality and customer-focused reception service at the North Manchester Community Diagnostic Centre.

As directed, support the booking and scheduling functions, including making routine appointment reminder  and follow-up calls to patients who don’t attend.

Ensure a high level of customer service through effective and timely communication with patients, managers and staff.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.   So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.  This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.  Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!