Team Administrator

Job overview

Team Administrator – Band 3 – Crisis Care Centre, Harplands Hospital:

Are you an experienced Team Administrator? Are you looking for a challenge in a Team Administrator role? Then come and join us in the Crisis Care Centre at the Harplands Hospital. We have an exciting opportunity for an experienced Team Administrator within our secretarial team.

Primarily working for the Crisis Care Centre, the successful candidate will have excellent communication skills, recent secretarial/administration experience and be well organised.

Applicants need to be qualified and proficient at minute taking.

In return we can offer you:

• A supportive & friendly working environment
• Active encouragement to learn and develop within your role
• Dedicated career pathways and great opportunities for continuing professional development
• Commitment to, and support for your wellbeing

Main duties of the job

This role is to provide a comprehensive administrative support service to the assigned Team, cross-covering for peers in other Teams as required.

Detailed job description and main responsibilities

• Providing and receiving routine information which may sometimes require tact or persuasive skills or skills to overcome barriers to understanding.  This may also involve providing and receiving complex or sensitive information, and providing advice, instruction or training to groups where the subject matter is straightforward.  In particular, this will involve:
• Responding to appropriate requests for information
• Acting on correspondence – responding to, or referring to the appropriate person
• Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. staff, students, external parties)
• Liaison with partner services and organisations
• Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing
• Handling telephone queries and directing as appropriate.
• Assisting patients/clients/relatives during incidental contacts such as phone calls.