Team Administrator

Job overview

We are delighted to offer an exciting opportunity to join the Staffordshire and Stoke on Trent Talking Therapies Service in Cannock as an administrator.

We are seeking a highly skilled, enthusiastic, compassionate, flexible and creative individual who can work alongside team members to provide high quality and effective administrative support.

This is a highly autonomous role within a high volume, time limited therapeutic setting. You should be skilled in administration, and demonstrate keen self-management skills to enable them to provide a high-quality effective and efficient service.

Previous experience working in Talking Therapies (IAPT) or an equivalent service would be an advantage. People with lived experience of mental health issues are encouraged to apply for this post.

The service works core 9-5 hours but offers therapy opportunities for clients between the hours of 8am-8pm and in the future, on Saturday mornings. The successful candidate should be prepared to work flexibly to meet service needs within these hours.

Based mainly in Cannock, you should be able to travel to the different sites when required to cover other MPFT Talking Therapies Services across South Staffordshire.

Main duties of the job

You will provide a varied range of administrative duties and act as a focal point for communication. Offer excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise their own workload to react quickly to changing situations.

As part of this role you will be expected to have

• Strong IT skills are vital so applicants should evidence their experience of using data basis and Microsoft Outlook, Excel and Word on their application.
• Be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses.  Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
• Organise own workload using independent judgement to prioritise required tasks and duties.
• Provide confidential secretarial and organisational support to all staff.
• To support the team/ manager in organising the administrative function of the team.
• Process referrals to the team and update patient files as and when required.

Detailed job description and main responsibilities

A detailed job description and personal specification listing necessary qualifications are attached. Applicants should evidence how they meet the criteria on the personal specification in their supporting statement

Please apply early - We reserve the right to close the vacancy once we have received sufficient applications.

Previous Applicant need not apply.