Team Administrator

Job overview

An excellent opportunity has arisen to join The Physical Health Out Reach and Shape Team. We are seeking an experienced administrator to provide support to the clinical team at Studdert Kennedy House, Worcester, WR1 2AE

Applicants require a level 3 qualification in a Business Administration subject. Alternatively, you must have considerable recent NHS administration experience and a level 2 in an alternative subject and be expected to complete an administration qualification.

This is a part time post working 30 hours per week. Working schedule to be confirmed.

An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Main duties of the job

You will be part of the busy admin team, supporting the physical health outreach and shape team.

You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including minuting of meetings, telephone duties, dictation, processing clinic letters, generic inbox management, reception cover when necessary, appointment booking and generic office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the physical health outreach and shape administrator, you will act as a member of the Neighbourhood Mental Health Team admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, minuting of team meetings, day to day supervision of admin colleagues and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Administration duties specific to the role.

Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, minuting of team meetings, day to day supervision of admin colleagues and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.