Switchboard Telephonist

Job overview

An exciting opportunity has arisen at Sheffield Teaching Hospitals to work within Switchboard as a Telephonist.

The Telecoms department provides voice services to the 5 physical hospitals that deliver acute services to the Trust, alongside a plethora of Community sites across the City. At its core, the department is responsible for the organisation's 24/7/365 switchboard service and provision of technical support to some 11,000 telephone extensions which deal with in excess of 3 million incoming and 2 million outgoing calls a month.

The shift vacancy we have is a part time 26.25 hours a week contract based on 5 out of 7 days, covering a variety of hours, between 6am and 10.30pm Monday - Friday including weekends and Bank Holidays.

Applicants are encouraged to contact and visit the department in advance of any interview.

Main duties of the job

Act as a first point of contact for internal and external calls.

Taking internal emergency calls on behalf of organisation.

Acting as a single repository of information for callers both internal and external.

Act as an intermediary between STH Telephone Engineers for fault reporting purposes.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.