Switchboard Operator

Job overview

Switchboard Operator

Average Hours Per week:  20.5 hrs

Week 1 Mon - Thurs 17:00 - 22:00 (20 hours per week)

Week 2 Fri - Sun 14:00- 22:00 (21 hours per week)

Crawley Hospital is offering a Switchboard Operator position. The role requires previous experience in switchboard operations, as well as outstanding communication, teamwork, and IT skills. Opportunities to take on additional shifts are also available.

Main duties of the job

As a valued team member, the operator plays a crucial role in operating the switchboard and providing assistance to patients, visitors, and staff with efficiency and dedication. By maintaining strong working relationships and effective communication, we ensure the highest level of facilities services to support personal and departmental objectives.

Detailed job description and main responsibilities

Main Duties

• Operate the telephone console (computer and screen based switchboard) to ensure an excellent telecom service is maintained at all times.
• Answer calls efficiently and politely connecting to the  appropriate extension.
• Use initiative to direct enquiries to the correct destination.
• Provide an answering service to staff.
• Deal with the emergency alarm panels as per policy and procedures.
• Contact personnel (Facilities) and direct to required locations.
• Carry out regular testing on radios.
• Deal efficiently and politely with visitors to the department.
• Follow procedures to contact  on-call members of staff when required.
• Book taxis for departments, with appropriate authorisation and maintain accurate records.
• Book the Courier service for the Pathology Department and keep accurate records.
• Log and report all telephone, switchboard and emergency panel faults to the relevant  department.

Main Responsibilities

• Undertake training as necessary in line with the development planning
• To achieve and demonstrate agreed standards of personal and professional  development within agreed timescales.
• To contribute positively to the effectiveness and efficiency of the team in  which you work.

Please see job description and person spec attached for more details.