Station Manager - Nottinghamshire (2x permanent)

Job overview

We are recruiting for 2 permanent positions based at Kingsmill Ambulance Station.

At East Midlands Ambulance Service NHS Trust, we are committed to delivering excellent patient care and exploring opportunities for continuous service delivery improvements.

As part of our Reshaping Operations programme, a new role of Station Manager has been established and we are now looking to recruit experienced leaders to the roles across all divisions within EMAS.

The role will be accountable to the divisional Head/s of Operations. We currently have one vacancy in Nottinghamshire - North area of the division.

Operationally the role will predominantly work across 5 days (Monday to Friday) with a requirement to work out of hours and weekends to support operational delivery.

Main duties of the job

As a Station Manager you will be responsible for establishing and embedding a supportive, motivational and compassionate leadership culture across the station based operational teams. This is a key leadership role in supporting EMAS to deliver its vision and values.

You will be responsible for the overall management and leadership of a defined station / group of stations. This will include the line management and supervision of the station-based team which may include Clinical staff, Administration staff, Vehicle Preparation Operatives and Domestic staff.

You will also be responsible for maintaining compliance with all relevant key quality and workforce requirements and accountable for a range of the Division’s key performance indicators for a station / group of stations (across a balanced scorecard) working in conjunction with the Wider Divisional leadership and command teams.

You will also be accountable for the day to day implementation and monitoring of service delivery for your station or group of stations.

**Please note - if there is currently more than one division advertising this position, we ask that you submit only one application for the area of your interest. **

Detailed job description and main responsibilities

To provide and embed a supportive, motivational and compassionate leadership culture across the station based operational teams.  This role is a key leadership role in supporting EMAS in continuing our journey and consistently deliver our vision and values.

Reporting and accountable to the Head of Operations (HoO) for their station area (see appendix 1) and responsible for the overall management and leadership of a defined station / group of stations. This will include the line management and supervision of the station-based team which may include clinical staff, station administration, make ready and domestic staff.

The SM is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for a station / group of stations. The Station Manager (SM) will work autonomously, providing working cover which will ensure continuity of management and providing high quality, visible and accessible leadership.

The SM will be accountable for the day to day implementation and monitoring of service delivery for their station(s) in support of the Division’s key performance indicators (across a balanced scorecard), working in conjunction with the wider Divisional leadership and command teams.

The SM will operate flexibly across the defined area of responsibility and they will provide support, guidance and advice to all staff based at or visiting their station(s). The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.

The SM will liaise closely with the Duty Commander on the provision of direct clinical care to patients.  The role will provide ongoing support and post-incident feedback to teams and clinicians after operational and clinical events. The role will also work in close partnership with their area Divisional Senior Clinical Leader (DSCL) to ensure that staff supervision, appraisal, education and development requirements are consistently delivered.

The SM will be responsible for the oversight and management of relevant investigations, dealing with complaints and issues and ensuring swift resolution where both appropriate and possible.  The SM will also provide support across the Division and wider Operations in regard to investigations.

In addition to the day to day operational responsibilities, the SM will also support the Division on the design and implementation of local transformational change initiatives with the sole aim of enhancing service delivery and increased efficiency. This will include being a local point of contact and representative for station / area external stakeholder engagement.

The SM will also support the wider Divisional and organisational resilience, acting as an Operational Commander (see appendix 2), undertaking relevant command qualifications as appropriate.

Please refer to the attached document for the Job Description and Person Specification for the role for more in depth information.