Service Manager - Medicine Directorate

Job overview

An exciting opportunity has arisen to join the Medicine and Urgent Care Divisional management team at Epsom & St. Helier University Hospitals NHS Trust as the Service Manager for Emergency Medicine and SDEC (Same Day Emergency Care).

We are looking for an exceptional candidate with a significant level of experience and the ability to perform well in a busy operational role whilst undertaking Trust-wide projects, service delivery and performance responsibilities. The post holder will be expected to work closely with medical and nursing teams to improve the quality of services we are able to offer to our patients across our two-site Trust.

The Trust faces significant financial challenges present through the healthcare sector and will support our current recovery programmes. We encourage you to apply if you have highly developed communication skills, are an imaginative thinker, and are creative and determined in your approach, to pragmatically manage services at an operational level.

In return you will have full support to enhance your career. This role offers excellent opportunities to gain experience and skills across a variety of different settings

Main duties of the job

Post holder will be responsible for the Emergency Medicine and SDEC services within the Medicine and Urgent Care Division.

A service manager has a pivotal role in conjunction with Medical and Nursing leads in the delivery of safe, efficient and effective clinical care.

The post holder will be expected to undertake activities such as working closely with clinicians in order to achieve optimal patient care, delivering safe and effective services, ensuring administrative pathway of care is managed effectively, to make decisions and work on projects to enhance care provided within services, and to promote and support delivery of access targets, waiting times and find innovative ways to raise healthcare standards for all.

Detailed job description and main responsibilities

Please see attached job description to outline role and key responsibilities.

This role includes the achievement and management of operational performance and governance standards as well as managing and maintaining training and HR requirements of staff that are within the clinical directorate.