Service Manager EMS Coordination

Service Manager, EMS Coordination

Reporting to the Head of Service, EMS Coordination you will lead the local team to provide timely and safe services to those calling 999 in Wales. This area of work is fast paced with a high degree of technology focus to realise and exploit all the benefits to be had. Using your previous operational emergency service, contact centre or health care experience, you will translate organisational strategy to local delivery plans. This function requires your commitment to working an on-call roster providing specialist advice to organisational commanders.

Following a period of organisational change the Operations Directorate is now configured to both build on our foundations of success and to meet the Trust’s long-term ambitions. Now is an exciting time to join and help create a stable and effective leadership and management team for this service area.

If you can help us to continue to evolve to meet the emergency and unscheduled health needs of the public in Wales, have the experience, knowledge, and skills for this exciting position and want to be part of something special as we develop #TeamWAST, we would love to hear from you.

The Service Manager for EMS Coordination will ensure the efficient and effective management of the North  EMS Coordination Centre,  supporting the delivery of high quality services.

You will have responsibility for the delivery of local operational services ensuring that objectives and performance targets are met by monitoring and maintaining standards including the setting and achievement of quality targets, key performance indicators, clinical performance indicators and identified savings plans within your area of responsibility.

You will have responsibility for direct line management to the EMS Coordination teams including providing visible leadership.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.