Service Desk 1st Line Co-ordinator

Job summary

This is an exciting opportunity to join our award-winning Health Informatics department and support our new Digital Strategy #PROUDTOBEDIGITAL. We are seeking to recruit an enthusiastic & committed individual to join our Service desk team as a Service desk Co-ordinator on a part time fixed term basis.Some of the many reasons to work at the Trust include: The Rotherham NHS Foundation Trust is digitally mature with 10 years plus experience. Health Informatics at Rotherham have achieved Level 2 Towards Excellence Accreditation with the Yorkshire and Humber Digital Skills Development Network. We are conveniently located just off the M1 motorway allowing for excellent commute times across most of Yorkshire, North Derbyshire and West Lincolnshire & Humberside.

Main duties of the job

Working as part of a busy Health Informatics IT Service Desk team, you will provide a single point of contact for logging, handling & resolution of all incidents and request across the Trust & other organisations we support. You will work within agreed priorities & timescales, accurately triaging incidents which are delivered via telephony, email or our service management toolset.You will need to demonstrate excellent customer service & technical skills, with experience in a similar IT support environment.If you want to know more about the team, role or our culture, please feel free to contact me.Robert Padley, IT Service Manager 01709 427792 or robert.padley1@nhs.net

Job responsibilities

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.