Service Co-Ordinator - Trauma and Orthopaedics

Job overview

We are recruiting for a Service Co-Ordinator - Trauma and Orthopaedics who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Planned Care Division is looking for a highly motivated Service Coordinator. In your role you will be supporting the day-to-day operational management of a surgical service.

This role comes at a time of positive change within the operational divisions, with the restructure of our newly formed Planned Care Division.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

Monitoring of activity, workload and performance. Advising the Service Manager/Head of Operations/Lead Clinicians of areas of concern/underperformance.

You will line manage Admin & Clerical staff within the service.

You will plan and operationalise elective surgery, outpatients and diagnostic procedures in line with clinical staff job plans.

You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT wait times.

You will work collaboratively with clinicians to draft patient experience responses.

You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.