Senior Therapy Service Administrator (Band 3)

Job overview

The Senior Therapy Administrator is a key member of the Therapy Services team, providing essential reception and administrative support to ensure the smooth running of therapy services. Based primarily at Ilkley Coronation Hospital, the post-holder will work across a variety of therapy disciplines, including Acute and Community, MSK Physiotherapy, and Speech and Language Therapy. Flexibility is required as the role will involve working at other Trust locations to meet service needs.

The role encompasses reception duties including patient check-ins and handling inquiries, managing appointment systems, coordinating correspondence, and supervising administrative staff. The post-holder plays a vital role in maintaining efficient processes, supporting therapy teams, and contributing to service improvement initiatives. You are expected to work independently, prioritise tasks effectively, and uphold high standards of communication and professionalism in a busy, patient-facing environment.

This is a pivotal position that supports the delivery of high-quality Therapy Services, ensuring excellent patient care and efficient administrative operations.

Main duties of the job

The post holder’s main responsibilities are to:

• Deal with telephone enquiries from patients, the public, staff and other health and social service departments
• Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook, Publisher and Powerpoint
• Oversee administration tasks and ensure all duties are completed in a timely and efficient manner
• Develop, maintain and monitor office systems and make changes as appropriate.
• Support administrative team leaders and therapy managers in the day to day running of the service

In pursuing these duties the post holder will ensure compliance with the NHS Constitution and the Trust’s Right Care strategy.

Detailed job description and main responsibilities

For further details and full details of the role please see the attached job description and person specification attached.