Senior Therapy Administrator (Band 3)

Job overview

To contribute to the running and development of the administration function of MSK Therapy service by maintaining accurate systems, supporting service development activity and undertaking general office duties.

The Musculoskeletal (MSK) Therapy Service is composed of Physiotherapists, Senior Therapy Administrators, and supporting staff. The service covers a wide range of patients across various settings, including outpatient clinics, community hubs, and remote outreach locations. Key components of the MSK Therapy Service include supporting clinicians with diary management, ensuring smooth patient appointment processes, managing data quality, and providing critical administrative support for the delivery of therapy services. This role operates across multiple sites within Airedale NHS Foundation Trust, including off-site specialist clinics, ensuring a seamless patient experience and efficient operational support for the MSK Physiotherapy team.

Main duties of the job

The post holder’s main responsibilities are to:

• Deal with telephone enquiries from patients, the public, staff and other health and social service departments
• Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook, Publisher and Powerpoint
• Oversee administration tasks and ensure all duties are completed in a timely and efficient manner
• Develop, maintain and monitor office systems and make changes as appropriate.
• Support administrative team leaders and therapy managers in the day to day running of the service

In pursuing these duties the post holder will ensure compliance with the NHS Constitution and the Trust’s Right Care strategy.

Detailed job description and main responsibilities

For further details and full details of the role please see the attached job description and person specification attached.