Senior Pensions Officer

Job overview

To support the Head of Payroll and Pensions Manager in relation to the overall management and performance of the Pensions Section, assisting delivery of an efficient and effective, customer focused pension information service to all Kingston Hospital NHS Foundation Trust and Hounslow and Richmond Community Healthcare employees and internal and external stakeholders.

Main duties of the job

The Pension Team will ensure that all pension changes are processed to members pay and pension records accurately and in line with Terms and Conditions of Service and NHS Pensions Agency regulations.

Reporting to the Pensions Manager, the post holder will be responsible for operational delivery of a centralised pension service for a staff group or a group of staff, in accordance with service level agreements, terms and conditions of service and Trust policies.

Detailed job description and main responsibilities

A competent user of both ESR and Pensions On-Line systems, the post holder will deliver information and support staff, managers and People Directorate colleagues on all aspects of pensions.  The post holder will be responsible for ensuring successful delivery of a pension service ensuring compliance with statutory regulations, terms and conditions of service and Trust policies.

The post holder will role model excellent customer service, working with payroll and pensions teams in order to provide a positive customer experience while ensuring an efficient, reliable and responsive pensions service, that contributes to the development of the payroll service as a centre of excellence.

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***