Senior Operations Advisor

Job overview

You will advise and support the Chief Operating Officer and Deputy Chief Operating Officer on the delivery of key operational targets, capacity-related operational and strategic projects as they arise.

The Operations Directorate at CUH is responsible for the day-to-day running of the Trust and for delivering programmes of work which support emergency care, planned care, and patient flow.

The Central Operations directorate is responsible for delivering the daily business as usual processes that support delivery of key operational targets and capacity / flow related projects for which the role-holder will have direct accountability for.

Main duties of the job

The role takes on the main responsibility for internally-developed projects as well as those which the Trust has been mandated to deliver by its regulators and commissioners. Most projects involve significant interaction with other local system providers and commissioners, up to the level of Chief Executive.  The Senior Operations Advisor will develop a strong working relationship with external partners up to CEO level, and may be asked to represent the COO’s office in external meetings, high level escalation meetings and with the Trust’s regulators.

There is currently no dedicated resource to support the COO in the management of these projects. The Senior Operations Advisor will therefore need to quickly develop an understanding of project requirements and work independently to identify any additional resource needed for successful delivery. This could include further team members for whom the Senior Operations Advisor would act as line manager.

All projects will involve a multitude of stakeholders both within the hospital and across the local system, as well as reporting to the Trust’s regulators. The Senior Operations Advisor must therefore be an excellent communicator both in person and through presentations and reports and have the ability to represent complex, sensitive or contentious information clearly to different audiences. They must also be prepared to negotiate and use diplomacy to impart difficult messages and expedite projects.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: -    applied for a Graduate visa -    or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment -    or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 20th October 2024

Interviews are due to be held week commencing 28th October 2024

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.