Senior Business Support

Job overview

This is an exciting  opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group Out of Hours Service. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service in and out of hours.

The Out of Hours Service operates Monday - Friday 5pm - 8pm, Saturdays, Sundays and Bank Holidays 8 am - 8 pm.  With some requirement to work within the in hours shift system of 8 am - 4pm, 9 am - 5pm and 10am - 6pm  for purposes of training and rotation, cover and meetings.

We would welcome candidates to apply who do not hold Level 3 Team Leading/Supervisor qualification as this could be offered as a development opportunity during employment.

Main duties of the job

The function of the Administrative Service is first point of contact for patients for the specific services in and out of hours, referral management, registration of patients to services using patient registration systems and bespoke systems, ordering of equipment, typing clinical correspondence, managing clinical diaries.  There will be a requirement to learn all the different electronic systems used by the administrative and clinical services in order to carry out its function, undertake staff PDRs and assist in training of staff.

The role is for 37.5 hours per week working, Mon - Sun, 8.00am - 6.00pm and Bank Holiday cover 8am - 6pm, with some need to cover 12.00 - 20.00 on a rota basis

The successful candidate will enhance our team by having the following experience and qualities:

Significant experience within a healthcare administration environment

Line Management experience

Evidence of continuing professional development

Previously gained or working towards a health records management qualification recognised by IHRIM, NVQ level 4 or equivalent experience/knowledge.

RSA III or equivalent, GCE/GCSE English and Maths equivalent to a Grade C

Excellent communication skill to deal with patients, colleagues and referring agents.  Ability to prioritise own work and work under pressure with conflicting demands. Team player

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of what this role entails.