Senior Analyst (Service Desk)

Job overview

We are looking for a new member of staff for our IT Service Desk, to provide frontline support for our clinical staff.  They will form part of a rota, covering  office hours, evenings, weekends and Bank Holidays.

Initial induction and all training will take place in person at our office in Redruth, in preparation for working your out of hours shift pattern.  Evening and night shifts will be worked from home.

Day shifts will be a mixture of home and office working.

Main duties of the job

The role itself requires someone who is familiar with IT service desk procedures, has some experience of email/Office 365/Active Directory administration and has a friendly, approachable attitude to customer service.

Other duties required on the evening and night shifts will be (but not limited to):

monitoring of cyber security alerts and taking appropriate action,

working through a variety of AD/O365 maintenance tasks,

assisting with access control,

processing joiners, movers and leavers.

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.