RMC Clinic Clerk/Receptionist

Job overview

An exciting opportunity has arisen in the Referral Management Team for a Clinic Clerk / receptionist.

You will be required to cover all and support the Referral Management Centre,  Main responsibilities will include, booking appointments, inputting referrals,  dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.

Main duties of the job

You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.

Criteria:

• Excellent communication skills
• Good customer service skills face to face contact with the general public
• Proven keyboard, telephony and clerical skills
• Respect confidentiality
• Maintain a high level of accuracy
• Ability to operate effectively as part of a team

Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.

Please note:  This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.