Receptionist

Job overview

An opportunity has arisen for a part time, well organised and enthusiastic individual to join the reception team at Cygnet House,  Adult  Community Mental Health Team.

Now is a great time to join HPFT which has been rated 'Outstanding' CQC and also recently awarded 'Mental Health Trust of the Year'.

Adult Community Mental Health Team is a friendly and supportive team.  Reception is a fast-paced environment, therefore the desired candidate should have the ability to work well under pressure,  prioritise their own workload, and work as a team player.

To work as part of a Team and to be responsible for the administration of  outpatient clinics, liaising with doctors, service users and professional staff on  an ongoing basis.

Main duties of the job

You will welcome visitors to the unit, take first line telephone calls, and maintain a positive, professional and welcoming approach.

This busy part-time role is varied and duties will include managing the outpatient clinics, including managing the doctor's diaries.  A good working knowledge of Microsoft Office is required along with the ability to work under pressure to tight deadlines. To be successful you will need excellent interpersonal skills, the ability to communicate well both written and verbal, as well as  working effectively as part of a larger team.

Detailed job description and main responsibilities

Tasks will include, but not be limited to:-

Working as part of a Team and to be responsible for the administration of  outpatient clinics, liaising with service users and professional staff on an ongoing basis.

Responsible for managing outpatient appointments on the Electronic Patient Records (Paris) as per the Booking & Choice Policy;  Inputting all relevant data; registering of patient details and continuous updating of patient records, booking all new and follow up clinic appointments and liaising closely with the team .

Maintaining a small switchboard and transferring calls throughout the unit; greeting visitors to the Unit, distributing incoming mail and managing the outgoing mail; logging faults with Estates and ensuring that the reception area is kept tidy and a safe environment for all visitors.

For a more in-depth person and job description please read attached before applying