Receptionist

All applicants must be 18 years old or over.

We are currently looking to appoint a Receptionist to work in the Den (this includes the Den Reception, Children's Hearing Services Reception and, when/if required, Nightingale ward and Neonatal Unit Receptions) within the Family Care Division.

The successful candidate must be customer focused, with exceptional communication and interpersonal skills.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration systems.

To be successful in this role you will possess IT skills, GCSE Maths and English grade A-C (or equivalent) and have relevant office/secretarial experience. You must also be adaptable to meet the service needs.

Knowledge of medical terminology, customer care and previous NHS experience are also desirable.

The main emphasis of this role is to provide a comprehensive andcourteous clerical and meet and great service to patients and their families; along with the multidisciplinary team working within Child Health.

Duties will include checking in patients and booking follow up appointments. answering and actioning patient queries either via telephone/email/in person, and maintaining patient case notes as required for clinics.

Please see Job Description for main duties of the job in attachments.

Please see the Job Description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.