Receptionist and Referral Officer

Job overview

Hours available

Monday and Wednesday - 8.30 - 18.30

Tuesday - 8.45 -19.15

Sunday - 08.30 - 17.30

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital in Birmingham, our facility receives referrals from hospitals and GPs across the region. We offer a comprehensive set of services including ophthalmology A&E, diagnostics, day surgery and outpatients, as well as housing administrative and educational facilities.

We would welcome applications from candidates who do not hold Level 3 Business Administrator qualification, as this could be offered during employment”.

Main duties of the job

The role will involve working on a rotational basis on the Ophthalmology ED reception desk, Outpatient reception desk and the Referral Office.

It will involve greeting patients as the first point of call for the Birmingham Midland Eye Centre. Clerking and registering patients that have come to the Eye Centre to be seen as an emergency. Clerking in patients that have come for an outpatient appointment. Booking follow up appointments for emergency follow up patients. Working in the Referral office and registering all referrals for Ophthalmology within the 48 hours target period. Sending these for triage and authorizing all confirmed referrals to enable the booking team to book all new appointments.  The part time role will involve working in our visual function department which will involve clerking patients in and walking patients in. Booking patients into clinics and providing general administration support.

The successful candidate will have good communication skills, able to speak to patients staff in a polite and professional manner. Have a organized approach to work and  have a drive to work in a busy environment and work well as a team player.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails.