Reception Team Leader

Job overview

Imaging Reception/Helpdesk Team Leader

An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient  individual to join the team as an Imaging Reception Team Leader.

We are looking for a pro-active Team leader who will provide day to day supervision to the Reception and Helpdesk staff in order to provide a first class service to patients, staff and visitors to the Imaging Department.

You will be required to work 4 days at Royal Stoke and 1 day at County Hospital per week.

Main duties of the job

You will be flexible and reliable and have a minimum of one year's experience in a customer focused environment.  Supervisory skills, IT skills as well as excellent communication skills are essential to the role.

You will also ensure that day to day operational issues are carried out in a timely manner and that requests for the Imaging Department are processed efficiently. The post-holder will be accountable for managing the Reception staff including managing sickness and rotas.

The ability to manage and prioritise a busy workload in a fast paced and demanding working environment is essential.

Detailed job description and main responsibilities

For further details please see the attached Job Description and Person Specification for the Reception/Helpdesk Team Leader Post.