Reception Coordinator

Job summary

An opportunity has arisen for a Band 4 Reception Co-ordinator based at Darlington Memorial Hospital to work within Reception, Patient Booking.

This is a key role in assisting the Reception Manager to effectively manage and achieve high standards within the Reception Service, Overseas Visitors and Private Patients to the organisation. You will have the freedom to be innovative and you will have the opportunity to greatly influence the service provided to our patients.

Candidates must be interested in ensuring patient satisfaction, have good organisational skills, a sensitive manner when dealing with patients and staff members and work to a high level of accuracy. A conscientious, flexible approach is essential along with the ability to work effectively within a team.

The ability to work under pressures both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this.

You will ensure all policies, procedures and standards are adhered to and updated on a regular basis and monitor performance targets.

Main duties of the job

You will liaise closely with the Central Appointments Department, Waiting List Department, Consultant Medical Staff, Nursing Staff, Senior Managers, Medical Secretaries and external stakeholders.

You must possess a diploma, or NVQ Level 4 in Business Administration or equivalent experience and have knowledge of NHS Patient Administration Systems, Overseas Visitors processes and Microsoft Office applications.

The successful candidate will be based at Darlington Memorial Hospital but are also responsible for Bishop Auckland General Hospital reception staff. You may be asked to work at other sites within the trust if necessary.

The post includes the ability to hybrid work (Office and Home working)

Job responsibilities

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

We are unable to sponsor roles that do not meet the minimum salary requirements. please check the UK immigration skilled worker rules for information

Full Job Descriptions can be found in the adverts supporting documents