Radiology Duty Administrator, WRH

Job overview

Worcester Acute Hospitals Radiology department has an exciting opportunity for an enthusiastic and highly motivated individual, to join our small team of staff, who work alongside our Consultant Radiologists as a duty administration support and report allocation administrator.

The successful candidate will require excellent communication skills and an ability to manage demanding and conflicting workloads. Experience within and NHS and Radiology setting would be an advantage.

As the Duty and allocation Administrator, you will be responsible for responding to and managing all enquires to the Consultant Radiologist on duty, responding to all enquiries and re-directing as appropriate, identifying any clinical urgent enquires and ensuring they are responded to accordingly. In addition will offer support to the allocation of images for reporting, ensuring internal and external standards are achieved.

The post holder will work as part of a team, providing administration cover over 12 hour days, 7 days per week.

Main duties of the job

The objectives of this role, is to provide support to the Duty Radiologist, managing all communication with the duty Radiologist to ensure effective efficient means of communication is made to obtain a prompt response and appropriate action is taken or advised. In conjunction with this, work alongside the Radiology Allocations team, ensuring that the countywide reporting requirements are appropriately managed and monitored, to acquire reports within clinical KPI`s and ensure no delays to patient care.

Job responsibilities

To be the first point of contact for Consultants, GPs, referrers and other healthcare professionals , who are contacting the Radiology department, for advice, or discussion, with the duty Radiologist. Responding to those enquiries, where appropriate and providing required information, advising on an alternative contact, or transferring calls, when appropriate, to the duty Radiologist. Ensuring that all enquiries are responded to in a timely fashion.

To take responsibility of ensuring any communication to referrers is acted on promptly, so as not to delay any patient care and ensure any follow up communication is acted upon, escalating to Divisional representatives, as required.

To take responsibility for the provision of day to day allocation of radiology examinations for allocating them to the appropriate Radiologist and take responsibility to monitor completeness, ensuring that internal standards are achieved/ maintained. The post holder will be accountable for any breach in KPI which has not been escalated to Directorate Manager.

To be responsible for ensuring daily that reporting requirements are achieved, reallocating workloads to meet fluctuations in demand. This may require the need to negotiate with Clinical staff, or external providers and may deal with contentious issues requiring ability to communicate professionally, sensitively and effectively

To be responsible for monitoring all diagnostic reporting folders daily and ensuring that reports are completed within internal standards, reallocating where required to ensure adherence to standards.

To take responsibility in communicating and alerting Radiologists and reporting radiographers to any urgent examinations requiring urgent action.

To take responsibility to monitor for and communicate clinically urgent findings to referrer`s, as per the Radiologists report

Develop and maintain a good knowledge of Radiology exams/procedures and associated requirement i.e preparation, during the exam and any required aftercare to ensure a safe delivery of practice/service.

Work within the PACs team, covering Radiology copies, CRIS/ICE error logs and patient copies, using IEP transfer

To assist, as required, the management of CT and MRI In-patient scheduling, contacting wards to confirm examination attendance and arranging, if required transfer of patients.

To monitor CT in-patient referral day list and inform the emergency department and inpatient wards of any scans which have been put on hold by the Duty Radiologist, providing information on actions required for imaging to proceed

Demonstrate compassion through effective relationships based on empathy, respect and dignity.

To demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and an excellent telephone manner.

Support the team to deliver care that helps improve the health of the individual and wider community.

Demonstrate compassion through effective relationships based on empathy, respect and dignity.

Demonstrate and promote good team morale, leading by example with ones own professional behaviour.

To work in conjunction with the Directorate, effectively managing change and modernisation of administrative working practices to reduce the dependence on manual systems ensuring full utilisation of existing electronic systems and show an understanding of improvement techniques in both the development and planning stages.Working professionally with a multi-disciplinary team and in a complex environment.

Have a flexible attitude towards the hours of work and participate in work and duties as required relevant to the directorate.

To be the first point of contact for Consultants, GPs, referrers and other healthcare professionals , who are contacting the Radiology department, for advice, or discussion, with the duty Radiologist. Responding to those enquiries, where appropriate and providing required information, advising on an alternative contact, or transferring calls, when appropriate, to the duty Radiologist. Ensuring that all enquiries are responded to in a timely fashion.

To take responsibility of ensuring any communication to referrers is acted on promptly, so as not to delay any patient care and ensure any follow up communication is acted upon, escalating to Divisional representatives, as required.

To take responsibility for the provision of day to day allocation of radiology examinations for allocating them to the appropriate Radiologist and take responsibility to monitor completeness, ensuring that internal standards are achieved/ maintained. The post holder will be accountable for any breach in KPI which has not been escalated to Directorate Manager.

To be responsible for ensuring daily that reporting requirements are achieved, reallocating workloads to meet fluctuations in demand. This may require the need to negotiate with Clinical staff, or external providers and may deal with contentious issues requiring ability to communicate professionally, sensitively and effectively

To be responsible for monitoring all diagnostic reporting folders daily and ensuring that reports are completed within internal standards, reallocating where required to ensure adherence to standards.

To take responsibility in communicating and alerting Radiologists and reporting radiographers to any urgent examinations requiring urgent action.

To take responsibility to monitor for and communicate clinically urgent findings to referrer`s, as per the Radiologists report

Develop and maintain a good knowledge of Radiology exams/procedures and associated requirement i.e preparation, during the exam and any required aftercare to ensure a safe delivery of practice/service.

Work within the PACs team, covering Radiology copies, CRIS/ICE error logs and patient copies, using IEP transfer

To assist, as required, the management of CT and MRI In-patient scheduling, contacting wards to confirm examination attendance and arranging, if required transfer of patients.

To monitor CT in-patient referral day list and inform the emergency department and inpatient wards of any scans which have been put on hold by the Duty Radiologist, providing information on actions required for imaging to proceed

Demonstrate compassion through effective relationships based on empathy, respect and dignity.

To demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and an excellent telephone manner.

Support the team to deliver care that helps improve the health of the individual and wider community.

Demonstrate compassion through effective relationships based on empathy, respect and dignity.

Demonstrate and promote good team morale, leading by example with ones own professional behaviour.

To work in conjunction with the Directorate, effectively managing change and modernisation of administrative working practices to reduce the dependence on manual systems ensuring full utilisation of existing electronic systems and show an understanding of improvement techniques in both the development and planning stages.Working professionally with a multi-disciplinary team and in a complex environment.

Have a flexible attitude towards the hours of work and participate in work and duties as required relevant to the directorate.