Radiology Admin & Clerical Assistant

Job overview

The Nuclear Medicine (NM) modality of the Quality Standards for Imaging (QSI) accredited Imaging Department at the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) is looking for a highly motivated, enthusiastic Administrative and Clerical staff member to join our multi-disciplinary team in the Nuclear Medicine Department.

The Nuclear Medicine department performs approximately 7500 exams per year. We offer a wide range of diagnostic and therapy procedures to patients across Norfolk and Suffolk. The department offers a range of radionuclide therapies including I-131 for thyroid cancer and benign disease as well as Radium 223 and may wish to expand their therapeutic portfolio in the future.

We have close links with the University of East Anglia and the Institute of Food Research, being involved in numerous research projects and clinical trials.  The Trust is also home to the Norwich Radiology Academy, providing training for Radiologist specialist trainees. In addition, we have recently expanded our remit to include STP trainees.

The Trust sits at the centre of acute healthcare delivery, surrounded by the beautiful landscape of the Norfolk Broads and the sweeping sandy beaches of the Norfolk coastline. The Hospital is close to the vibrant and historical City of Norwich providing entertainment and fantastic shopping facilities

Main duties of the job

• You will work closely with the Operational team, and the broader Nuclear medicine team as well as colleagues within the NNUH
• You will be expected to be a professional role model and demonstrate best working practice when engaging with the patients
• We are looking for someone who has the want and the passion to support the delivery of a high quality, safe and compassionate healthcare service, and to consistently demonstrate NNUH’s ‘PRIDE’ values.

Who are we looking for?

• An enthusiastic person who has attention to detail. Must be able to work under pressure.
• Be comfortable talking to patients
• Good telephone skills in booking patients in
• Be organised and work and communicate with team members
• Willing to learn many systems that are used within radiology
• Someone who is computer literate

Detailed job description and main responsibilities

• To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.
• To liaise directly with Allied Healthcare Professionals and other members of the multidisciplinary team, relaying information accurately and promptly.
• To undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.
• To be able to check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.
• To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.
• To input and scan all paper referrals into Soliton (RIS) accurately and promptly to ensure information is up to date.
• To greet patients, check referral details, record/verify the attendance on Soliton (RIS) and direct to the waiting area.
• To greet pre-booked patients, locate and validate appointment referrals details on Soliton and direct to the waiting area.
• To use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised.
• To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location according to the availability of staff. To flag to immediate manager when there is a capacity shortfall that would result in patients breaching targets.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.