PTS Operation Manager - Stevenage, Hertfordshire

Job overview

The PTS Operations Manager will have direct responsibility for effectively delivering operational staff and resources within a designated geographical area, achieving contractual Key Performance Indicators, and ensuring that the highest quality of care and patient satisfaction is maintained.

To provide support to the Service Delivery Manager and clerical administration staff within the designated area.

Direct line management to both operational and non-operational staff, overseeing mandatory training compliance, staff sickness and wellbeing, annual appraisals, and annual leave

The successful candidate will be required to work on site at Stevenage PTS Ambulance Station

Main duties of the job

To maintain the effective operation of the local PTS contracts within the designated area, providing guidance and direction daily to all staff, including operational and non-operational staff

Accountable for all day-to-day operational aspects within the geographical area, ensuring efficient and effective use of all resources to maximum potential

Responsible for monitoring service delivery, and communicating any relevant performance issues to the Service Delivery Manager, initiating remedial action, as required

Responsible for the delivery of an adequate number of vehicles daily, reporting, logging, and resolving vehicle and equipment faults

Providing and maintaining a minimum of 9 weeks forward planning roster for relief staff, utilisation of bank staff, and the allocation of overtime within budget and in line with Trust policies and procedures

Please read the attached Job Description for full duties

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.   Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.   How to apply

Step 1 - Read the advert and the Job Description and Person Specification (attached)

Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.