Principal Pharmacy Technician IT systems and Operations

Job overview

We are offering an exciting opportunity for a Principal Pharmacy Technician IT Systems and Operations to join our high performing team within the forward-thinking Pharmacy Department at Lewisham and Greenwich Trust.

The successful candidate will be responsible for Leading on the implementation, maintenance, support, and training of all Pharmacy Information Technology systems, Supporting the operational service needs.

We are looking for an enthusiastic and motivated individual who is passionate about Patient care, hardworking and enjoys leading and working as part of the team.

Main duties of the job

• 1. To support the operational management of pharmacy at both sites. This will include managing or facilitating the resolution of issues or change to ensure that the clinical and technical functions of the department can operate effectively. 2. To project manage service developments as required, liaising where necessary with Estates & Facilities and Capital planning on projects which involve pharmacy, coordinating any such project cross-site. 3.    To support the Chief Pharmacist in leading the Pharmacy Staff Engagement and Wellbeing Group. 4.     To be responsible for the management of health and safety on both sites, delegating tasks, conducting audits, and completing reports. 5.    Lead on the implementation, maintenance, support, and training of all Pharmacy Information Technology systems 6. To support the operational areas as required in line with the service needs. 7.    To participate in providing a pharmacy service at weekends and on bank holidays.

Detailed job description and main responsibilities

Key Result Areas & Performance:

• 1.    To lead on the operational management of Health & Safety, Security, Human Resources policy and procedure production and implementation across the Pharmacy department. 2.    To lead on the management, emergency response and update of pharmacy systems such as but not restricted to pharmacy IT, robot, and fridge temp monitoring. 3.    To support the Chief Pharmacy Technician/Pharmacy Operations Manager with the organisation of the staff resource for weekend working. Including: a.    updating weekend teams b.    production of bank holiday and weekend rotas c.     ensuring that scheduled time off is routinely recorded in the department diary/E-Rostering system d.    helping to manage the gaps in weekend teams, seeking volunteers and booking bank/agency staff when required. e.    providing advice to staff when queries are raised and resolving minor issues. 4.    To participate in strategic planning (including Business Continuity Planning), providing    feedback and advice regarding operational issues to best inform the planning process. 5.    To support the   Performance and Quality Review (PQR) group on behalf of the operational team. Working with the Pharmacy Business Support manager to ensure that data is collected and entered onto the monthly scorecard. 6.    To Support and assist the Chief Pharmacy Technician/Pharmacy Operations Manager through attendance at Trust Committee meetings relevant to the pharmacy operational service as required. 7.    To arrange Pharmacy Operational Group meetings, to review the agenda and share with the group to maintain the action log ensuring tasks have been completed within the agreed timescales. 8.    To facilitate the production of appropriate business cases to support pharmacy operations and Patient Services. 9.    To fulfil accuracy checking duties in the dispensary. 1. To develop business cases/project initiation documentation/project plans, with the support from the Chief Pharmacy Technician/Pharmacy Operations Manager. 2. To lead on project management for IT and systems service developments in pharmacy. 3. To chair project meetings, producing terms of reference, ensuring that appropriate group members are identified, agendas produced and emailed out to participants, notes taken, and meetings minutes completed, meeting rooms are booked. 4. To delegate tasks to project group members, produce highlight reports and manage project progress. 5. To manage the process of project implementation into business as usual. 6. To collect data for benefits realisation from project implementation. 7. To complete post-project evaluations to demonstrate benefits realised.

Pharmacy Staff Engagement and Wellbeing Group

• 1. Support the Chief Pharmacist in leading the Pharmacy Staff Engagement and Wellbeing Group. 2. Manage the action plan, ensuring tasks have been completed within the agreed timescales. Organise and conduct staff surveys to help understand staff opinion and get real time feedback. 3. Organise and facilitate staff meetings, to get direct feedback from staff on progress with initiatives and their experience of work in general. 4. To be a wellbeing champion for the pharmacy department and recruit other champions, supporting them with staff concerns and informing staff how to raise the concerns that they have. 1. To be the pharmacy rep for health and safety matters relevant to the department. 2. To provide leadership if a H&S event occurred, supporting the site manager, or coordinating a response in their absence. 3. To ensure that all necessary annual H&S audits are completed. 4. To carry out risk assessments and produce reports relating to health, safety, and security. 5. To resolve local risk management or to escalate risks to the Senior Management Group for resolution, further escalation, or inclusion on the department risk register. 6. To ensure that procedures relating to fire, security and staff safety are maintained and appropriate checks/drills are conducted. 7. To ensure that the departments have appropriately trained first aiders, fire marshals and complete COSHH records. 8. To ensure that appropriate training relating to fire, safety, security, and hazardous spills is delivered to pharmacy staff, working closely with the pharmacy education and training staff. 9. To ensure adequate levels of security are in place within pharmacy to safeguard the department. 1. To assist in managing the E-Rostering system, supporting systems to manage:
• Absences due to annual leave/study leave/scheduled days off/sickness
• Recording of accrued time off in lieu
• Updating the system from changes to staff employment (starters/leavers/new roles)
• Training managers on how to approve time off
• Updating department procedures with reference to use of e-rostering 2. To be an Ascribe/EMIS pharmacy system manager, ensuring that systems are optimally configured, staff are fully trained, and systems of continuity are correctly functioning and that outputs are accurate. This includes the electronic medicines management (eMM) module. 3. To be a robot administrator, have high level access and expert knowledge of system management – providing training to system users/super users. 4. To be a Prescription Tracking System (PTS) system administrator, supporting the pharmacy staff with system usage and in report production. 5. To troubleshoot/triage general IT issues within pharmacy, supporting staff by resolving issues personally or directing them to the appropriate provided of support. 6. To maintain the Pharmacy temperature monitoring system by addressing alarm state, resolving/escalating as appropriate and recording remedial actions taken for auditing purposes.