Patient Pathway Co-ordinator Band 4

Job overview

Advert – Band 4 Patient Pathway Administrator – Urology

We have some exciting opportunities available to join the Urology team as a Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).

As a Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams’ clinic letters are processed and sent out to our patients.

These roles are ideal for anyone looking to move into the NHS, with good opportunities for career progression both within and outside the department. We welcome applications from recent school leavers or graduates, or those looking for a change, as full training will be given once you start in your role.

Informal discussions or visits to the department are welcomed, please do contact either Lisha Collier or Sandra Hardy (Urology Pathway Managers) for further information. [email protected] [email protected]

Main duties of the job

• Provide primary administrative support to consultants, clinical staff, and all patients under their care
• Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In  doing so, produce correspondence that is of high quality and conforms to the national targets.
• Monitor patient pathways and escalate any concerns to Management.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Assist the management team to arrange patients for elective access procedures.
• Maintain accurate and current patient details using the Trust electronic systems.

Detailed job description and main responsibilities

To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways. Contribute to the validation of the  PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.

Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

Liaise with internal and external colleagues to share patient pathway  information and diagnostic information, and expedite patient journeys where needed.

Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

Demonstrate high levels of customer care and be an ambassador for  customer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Answer all telephone calls in a timely manner and action as appropriate. Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

Any other duties at the request of the  Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade