Patient Pathway Administrator

Job overview

Patient Pathway Administrator

Department: Macmillan Suite

Band 3

Hours: 37.5 hrs per week, all MKUH roles will be considered for flexible working

We have an excellent opportunity for an enthusiastic and motivated individual to join our Macmillan Suite as a Patient Pathway Administrator we are looking for a motivated and hardworking individual to join our Macmillan team in our cancer centre. You will work within this dedicated team to facilitate the smooth running of the administration duties in the clinical areas, scheduling / booking appointments, ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs, alongside supporting the clinical management team.

You should have experience of working as an administrator in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first-class service for patients and clinical teams.

Please note that we are not able to offer sponsorship for this role.

Interview date: 21 January 2025

Main duties of the job

Responsible for providing a wide range of administration and clerical support to the coordinators, consultants and haematology team to facilitate a smooth, efficient and confidential patient pathway.

This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the upcoming opening of the Radiotherapy centre in 2024.This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.

We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.

Opportunities to develop both clinical & managerial skills & for further study.

Detailed job description and main responsibilities

To be part of the haematology team and work to ensure the objectives of the Trust are achieved.

To contribute to the Trust complying with clinical governance and risk management.

Excellent communication and interpersonal skills to deal with patients.

High Standard of organizational and administration ability

Good Keyboard Skills to ensure accurate data entry.

Good organizational skills

Ability to work on own initative

Ability to prioritise own work load.

Numerate & IT literate – skill must include word and excel

Excellent telephone manner.

Ability to work as part of a team with a friendly and approachable manner

Ability to demonstrate a ‘Can-Do’ attitude and work under pressure

Please refer to the attached Job Description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing  employment  with  the  Trust,  all  employees  (except Medical & Dental Staff on national terms and conditions) are  subject  to  a probationary period lasting  a  period  of  six  months  with  an  option  to extend  for  a  further  six  months  to  a total of  12 months.