Patient Flow Co-ordinator

Job overview

An opportunity has arisen within our Emergency Department for a Patient Flow Co-ordinator position working over a 24 hour/7 day rota.

Various hours available.

With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic, fast-paced environment that receives high volumes of patient attendances.

We are looking for a dynamic and energetic individual to support the smooth running of the Emergency Department and achievement of the associated performance targets. This will include using the patient administration system to book in patients; meet and greet reception duties; management of patients’ CAS Cards and medical records as well as back office administration duties.

You should have a proven track record of, and experience in, reception duties and/or administration in a customer service role.

Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights / Saturdays and 69% for Sundays / Public Holidays.

Main duties of the job

It is essential that you are able to work independently as well as within a team. You should possess the ability to communicate effectively and sensitively with colleagues, patients and visitors to the department and have a welcoming and professional customer service approach. The ability to prioritize and pay attention to detail in a busy environment is also essential.

This is a key role in ensuring an efficient and courteous welcome and full reception service to members of the public and other agencies attending the Emergency Department.

Main Duties Include:

• All face to face and telephone enquiries.
• Offer excellent customer service at all times.
• Help to ensure the smooth flow of patients throughout all areas of the department.
• Clear liaison and communication with clinical colleagues.
• Maintain patient administrative IT systems.

As a key team member you will help to ensure that the service is delivered successfully and in a timely manner, supporting the clinical team in meeting key performance measures and supporting service development.

Detailed job description and main responsibilities

For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.